Shipping Policy

Usually, the packaging and shipping charge is calculated as Rs.100 for each order and thereafter it increases by Rs.10 per product. For Aqua farm products like fishes and live aquarium plants the packaging and shipping charge will starts from Rs.100 in Kerala region, and in outside Kerala the charges will be starting at Rs.190. and thereafter it increases by Rs.49 per product, the packing charge will also increases by Rs.10 respectively. Depending upon availability of courier service at your location, and distance this amount can vary. Live aquarium plants outside Kerala shipping charges will starts at Rs.175 and thereafter it will increase by Rs.25 per product. 
 
We are now inassociation with Shipping partners so that we are now delivering orders through Shree Maruti courier, Professional Courier, Bluedart, DTDC etc. Usually the shipments will take at least 3-4 days from the order shipment date to reach the destination. The order will not processed on the same date of order, it will take atleast 2 days, due to quaratine and conditioning the fishes for long travel. 
 
From October 2023, we are providing super fast delivery to all over India. Please check your delivery pincodes in https://www.shreemaruti.com/network-map/ before your order placement.
 
 
Delivery Terms should cover both shipping and delivery and would typically include what the delivery costs are and how shipping charges are calculated but also (where third party service providers are involved) that the quality of delivery cannot be guaranteed. Product Information & Warranties should set out clear terms on how products can be purchased, whether there are any restrictions e.g. the restriction of sale for age-restricted products and services, and what happens in the event that a product cannot be supplied. Some online stores will also include warranty information as part of their terms and conditions whereas others will have a separate Warranty policy. Right to cancel – This clause should set out the circumstances in which the customer has the right to cancel their order, the process in which they must follow in cancelling their order and any other requirements e.g. goods must remain unused and returned in it’s original packaging. External Links are often provided on sites for the user’s convenience but there should be a clause to state that the links, and the related content, are outside of the control of the e-commerce store owner and usage should be at the user’s/customer’s own risk.

 

Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money (except the shipping charge)., provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

 

Cancellation Policy

For Cancellations please contact the us via contact us link or through Whatsapp number 7907837016.
Requests received later than 2 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
 

Refund Policy

Change in Refund Policy from June 1, 2021
Only Partial Refund for DOA (Death On Arrival).
*Shipping charges and packing charges will not be refunded upon Dead On Arrival.
*No refund for Tetra varieties.
*Only 50% refund for costly farm products like arowana, and other exotic variety fishes.
In case any client is not completely satisfied with our products we will provide a refund of 50%. Death on Arrival usually happens due to the change in climatic conditions traveling from state to states. 
 
Please Note the following Informations:
1.No resend options will available for Discounted/Coupon Orders. And the refund amount will be calculated from the discount.
2.No shipping charge or packing charges will be refunded while dead on arrival of discounted orders.
3.If any case of out of stock items, we will refund fully.
4.if any DOA (dead on arrival) kindly share the video/photo within 2hrs. Otherwise we will neither refund nor resend.
5.Refunds will be initiated within 72-96 hours of the refund request being received through whatsapp.
6.No Dead fish claims will be entertained if the fish was not dead in the bag.
7. In case of cancellation or Out of stock refund, the payment gateway will take 2% commission. So the amount credited into your account will be 2% lesser amount than your actual payment
 
If paid by credit card or debit cards or any other online payment, we are collecting payment through our dedicated and safest payment gateway services and the refunds will be issued to the original credit card/bank account provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.