Usually, the packaging and shipping charge is calculated as Rs.100 for each order and thereafter it increases by Rs.10 per product. For live fishes the packaging and shipping charge will starts from Rs.100 in Kerala region, and in outside Kerala the charges will be starting at Rs.150. and thereafter it increases by Rs.39 per product, the packing charge will also increases by Rs.10 respectively. Depending upon availability of courier service at your location, and distance this amount can vary. Live aquarium plants outside Kerala shipping charges will starts at Rs.125 and thereafter it will increase by Rs.25 per product.
We are now inassociation with Shiprocket.in so that we are now delivering orders through Delhivery, XpressBees, Bluedart, DTDC etc. Usually the shipments will take at least 3-4 days from the order shipment date to reach the destination.
Delivery Terms should cover both shipping and delivery and would typically include what the delivery costs are and how shipping charges are calculated but also (where third party service providers are involved) that the quality of delivery cannot be guaranteed. Product Information & Warranties should set out clear terms on how products can be purchased, whether there are any restrictions e.g. the restriction of sale for age-restricted products and services, and what happens in the event that a product cannot be supplied. Some online stores will also include warranty information as part of their terms and conditions whereas others will have a separate Warranty policy. Right to cancel – This clause should set out the circumstances in which the customer has the right to cancel their order, the process in which they must follow in cancelling their order and any other requirements e.g. goods must remain unused and returned in it’s original packaging. External Links are often provided on sites for the user’s convenience but there should be a clause to state that the links, and the related content, are outside of the control of the e-commerce store owner and usage should be at the user’s/customer’s own risk.
Refund and Cancellation Policy
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money (except the shipping charge)., provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
For Cancellations please contact the us via contact us link or through Whatsapp number 7907837016.
Requests received later than 2 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
Change in Refund Policy from June 1, 2021
Only Partial Refund for DOA (Death On Arrival)
*Shipping charges will not be refunded upon DOA.
*No refund for Tetra varieties like Neon Tetra, Cardinal Tetra etc.
*50% refund only for costly varieties of fishes.
In case any client is not completely satisfied with our products we can provide a refund. Death on Arrival usually happens due to the change in climatic conditions when the fishes travelling through state to states.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.